Equipment (EQUIP)
| Probable Cause | SNMP/TL1 | Service Affecting | Troubleshooting Procedure |
| No VLAN Egress Provisioned | VLAN-PROV-ERR | No | No VLAN Egress Provisioned |
| Access Violation | ETH-ACCESS | Yes | Access Violation |
| Commercial Power Failure | AC-POWER-FAILURE | No | Communications Failure |
| Consolidated ONT Video Overload | VIDEO-OVERLOAD-ONT | No | Consolidated ONT Video Overload |
| Consolidated ONT Video Signal Degraded | VIDEO-SD-ONT | No | Consolidated ONT Video Signal Degraded |
| Cooling Fan Failure | CLFAN | No | Cooling Fan Failure |
| Discard TCA | DISCARD-TCA | Yes | Discard TCA |
| File Error | FILE-ERROR | No | File Error |
| Flash Memory Failure | FLASH-FAILURE | Yes | Flash Memory Failure |
| GPON Transmitter Failure | XMIT-FAIL | Yes | GPON Transmitter Failure |
| IGMP Disabled | IGMP-DISABLED | Yes | IGMP Disabled |
| Line Card Problem | CTNEQPT | Yes | Line Card Problem |
| Low Memory Warning | LOW-MEMORY | Yes | Low Memory Warning |
| Mismatch Equipment Alarm | MEA | Yes | Mismatch Equipment |
| Missing Card | REPLUNITMISS | Yes | Missing Card |
| Multicast TCA | MULTICAST-TCA | Yes | Multicast TCA |
| ONT AC Power Failure | ACPWR-LOS | No | ONT AC Power Failure |
| ONT Battery Failure | PS-FAIL | No | ONT Battery Failure |
| ONT Battery Low | LWBATVG | No | ONT Battery Low |
| ONT Battery Missing | PS-MISS | No | ONT Battery Missing |
| ONT Fan Failure | ONT-CLFAN | Yes | ONT Fan Failure |
| ONT GPON Downstream RxPwr Low | GPON-RXPWR-LOW | Yes | ONT GPON Downstream RxPwr Low |
| ONT Intrusion | ONT-INTRUSION | Yes | ONT Intrusion |
|
ONT LAN Loss of Signal
|
ONT-LAN-LOS | Yes | ONT LAN Loss of Signal |
| ONT Physical Equipment Error (PEE) | LOPL-PEE | Yes | ONT Physical Equipment Error (PEE) |
| ONT Remote Defect Indication (RDI) | AIS | No | ONT RDI |
| ONT Signal Degrade | ONT-SIGNAL-DEGRADE | No | ONT Signal Degrade |
| ONT Startup Failure | INTSFT | Yes | ONT Startup Failure |
| ONT Temperature Too High | TEMP-HIGH | Yes | Temperature High |
| ONT Temperature Warning | TEMP-WARNING | No | Temperature Warning |
| Out Of Memory Failure | OUT-OF-MEMORY | Yes | Out Of Memory Failure |
| PON On Protect | PON-ON-PROTECT | No | PON On Protect |
| PON Revert Failed | PON-REVERT-FAIL | Yes | PON Revert Failed |
| Power Problem | POWER_PROBLEM | No | Power Problem |
| Profile Missing | PROF-MISSING | Yes | Profile Missing |
| PPG Sync Channel Fail | PPG-SYNC-FAIL | Yes | PPG Sync Channel Fail |
| PPG Sync Mismatch | PPG-SYNC-MISMATCH | Yes | PPG Sync Mismatch |
| Resource Limitation | RESOURCE-LIMIT | Yes | Resource Limitation |
|
SIP Config Server Retrieving -
Cannot Authenticate
|
CSRV-RCV-NOT-AUTH | Yes | SIP CSRV - Cannot Authenticate |
| SIP Config Server Retrieving - Cannot Resolve Domain Name | CSRV-RCV-DNAME |
Yes |
SIP CSRV - Cannot Resolve Domain name |
|
SIP Config Server Retrieving -
Malformed Configuration Document
|
CSRV-RCV-MALF-CONF-DOC | Yes |
SIP CSRV - Malformed Configuration Document |
|
SIP Config Server Retrieving - Server Failure Response
|
CSRV-RCV-SRV-FAIL | Yes | SIP CSRV - Server Failure Response |
|
SIP Config Server Retrieving -
Timeout
|
CSRV-RCV-TIMEOUT |
Yes |
SIP CSRV - Timeout |
|
SIP DHCP Server - Incomplete Response
|
DHCP-SRV-INCMPLTRESP | Yes |
SIP DHCP Server - Incomplete Response |
| SIP DHCP Server - No Response or Error Received | DHCP-SRV-NORESP | Yes | SIP DHCP Server - No Response or Error Received |
|
SIP UA Register - Cannot Authenticate
|
SIPUA-REG-CANNOT-AUTH | Yes | SIP UA Register - Cannot Authenticate |
|
SIP UA Register - Cannot Resolve Domain Name
|
SIPUA-REG-DNAME |
Yes |
SIP UA Register - Cannot Resolve Domain Name |
|
SIP UA Register - Server Failure Response
|
SIPUA-REG-SRV-RSPFAIL | Yes |
SIP UA Register - Server Failure Response |
|
SIP UA Register - Timeout
|
SIPUA-REG-TIMEOUT | Yes | SIP UA Register - Timeout |
|
Software Processing Error
|
SW-PROC-ERR | Yes | Software Processing Error |
| Timing Problem | SYNCLOS | Yes | Timing Problem |
|
Transceiver Failure /GPON Transceiver Failure
|
LOPL-XCV | Yes | Transceiver Failure /GPON Transceiver Failure |
| Version Mismatch | SWFTDWN | No | Version Mismatch |
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