Oracle Installer Problems

Use the following procedure to address any Oracle problems that may be encountered when installing Oracle.

1. Use the following procedure to run the Oracle Installer in Debug Mode. The Oracle Installer can always be executed in debug mode. Debug mode makes it easier to determine the details related to any errors.
   1. To start the Oracle Installer in debug mode, start the Panorama PON EMS installer as usual.
      
      
       
   2. On the initial loading popup, select the window and hold down the Ctrl button. A console window eventually is displayed.  .

2. Increase the length of the console window to 999 to allow sufficient scroll buffer.
   1. Open an Administrator: Command Prompt window as described in Interactive Oracle.
      
      
       
   2. Right click on the top of the window and select Properties:
      
      
       

      Note: Change the Buffer Size to 999 and click OK.

3. Listener problems are probably the most common errors encountered during Panorama PON EMS Windows Server installations.
   1. To resolve Listener Problems, type the following command in the console window, then press Enter.

      Note: The default password is tellabs.

      sqlplus system/<password>@EMS

       
   2. If an error is received indicating that the listener is not available (ORA-12541: TNS: no listener), manually stop and start the Listener by entering the following commands in the command window. Press Enter after each command.

      lsnrctl stop

   3. Followed by:

      lsnrctl stop

   4. Wait about 2 minutes. If the Listener does not start, repeat part b of Step 3.

      Note1: The tnsping command can also be used to determine if the service name is valid. Typing tnsping <SID>, in the command window and pressing ENTER, should not return an error.

      Note2: If service name errors occur, such as, ORA-12154: TNS: could not resolve the connect identifier specified, run the Oracle Net Configuration Assistant to configure the associated SID.

4. Hostname/IP problems are probably the second most common errors encountered during Panorama PON Windows server installations.
   1. Enter the following command to try to ping the hostname, then press Enter.

      ping hostname

      Note: If IPv6 is not being used, it should be completely disabled.

   2. Another possible method of correcting Hostname/IP Address problems is to modify the Windows host file (c:Windowssystem32driversetchosts).
5. It’s never a good idea to leave the Oracle server name as ‘localhost’.
6. The installer attempts to connect using the following URL:

   sqlplus id/password@hostname:port/SID

   Note: Replace the id, password, hostname, port, and SID with the corresponding Panorama PON and Oracle values. For example: sqlplus pon_owner/pon_owner@panoramahost:1521/EMS

7. If the installer cannot connect using the above URL with a valid ID, password, and hostname, the installation fails.

   Note: Keep in mind that the user can be created at Panorama PON EMS installation time if it doesn’t already exist.

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